FILTHY! Now I love eating at Café Rio, but this particular one was disgusting!
The floors were really dirty, filthy, and not mop, or only halfway mopped with clear foot prints all over the place
We looked for a clean table to sit at, But we saw crumbs on all the tables.
And there was even a attendant in the dining room they're supposed to clean stuff but clearly somebody was not doing their job.
When we were ordering our food, it was very clear that the food had been sitting there for many hours, and was getting all dried up.
What shocked me was that I saw an employee hop up and just sit on the prep table chatting with another employee, this shocked me, and this was in plain view of the dining room. What employee does that? Talk about a health code violation.
In the bathroom there was left over toilet seat covers, so gross !
When I went to go get drinks, I noticed that the punch circulators were not operating, how long was everything just sitting there stagnant? I had to turn the switch on and then the refrigeration started up, so was everything lukewarm?
One of the exit doors was locked, that's a fire code violation
It's very obvious that the management is not properly training their employees well, and the overall restaurant is dirty and not kept up to proper standards.
Raana M
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February 06, 2025
I tried Cafe Rio a few months ago and went back last week with a friend and we loved our food so much that I took another friend today, while the other friend keeps asking me to go there with her. The food is just amazing and we feel like we are eating healthy and are happy about it. And we absolutely love it. :)
Jeffrey Pich
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February 16, 2025
I took my wife to eat at Rios in Aliso Viejo. We when we arrived at the parking lot there were a lot of cars out front between Rios and Caines chicken tenders. We walked in to Rios and noticed that the place was very empty. There were 3 people in line just standing there. They had two people working behind the counter. One was making tortillas because we were told the were out of them. The other was filling an order and was in no hurry. He was watching the food and never looked up to help anyone. Like maybe take their order to speed things up. I started to look around and began to notice how filthy everything was. Obviously the pride of ownership has not been here for some time. We left and went next door to Cains and the place was clean and very busy. Get your shit together.
Rachel Lawrence-Boden
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August 22, 2024
I’ve been a Cafe Rio customer for years and order from this location probably 3-4 times per month for our family. Today, I ordered my normal tostada salad and was eating it when I bit down on something hard. I spit it out and discovered it was a piece of pottery. This is so unacceptable. I can still feel where my tooth bit down on it and will probably need to go to the dentist. I’ve reached out to the company via their survey but I felt others should be aware of this issue as well. My hope is that the company would take care of this issue starting with giving me a full refund of my order.
Steve Fox
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February 07, 2025
Fresh healthy food that tastes great. This restaurant makes Taco Bell and Del Taco so jelly! Sign up for Rio's app and generate credits for their food in record time. They have daily specials from Mon - Fri.
FILTHY! Now I love eating at Café Rio, but this particular one was disgusting! The floors were really dirty, filthy, and not mop, or only halfway mopped with clear foot prints all over the place We looked for a clean table to sit at, But we saw crumbs on all the tables. And there was even a attendant in the dining room they're supposed to clean stuff but clearly somebody was not doing their job. When we were ordering our food, it was very clear that the food had been sitting there for many hours, and was getting all dried up. What shocked me was that I saw an employee hop up and just sit on the prep table chatting with another employee, this shocked me, and this was in plain view of the dining room. What employee does that? Talk about a health code violation. In the bathroom there was left over toilet seat covers, so gross ! When I went to go get drinks, I noticed that the punch circulators were not operating, how long was everything just sitting there stagnant? I had to turn the switch on and then the refrigeration started up, so was everything lukewarm? One of the exit doors was locked, that's a fire code violation It's very obvious that the management is not properly training their employees well, and the overall restaurant is dirty and not kept up to proper standards.
I tried Cafe Rio a few months ago and went back last week with a friend and we loved our food so much that I took another friend today, while the other friend keeps asking me to go there with her. The food is just amazing and we feel like we are eating healthy and are happy about it. And we absolutely love it. :)
I took my wife to eat at Rios in Aliso Viejo. We when we arrived at the parking lot there were a lot of cars out front between Rios and Caines chicken tenders. We walked in to Rios and noticed that the place was very empty. There were 3 people in line just standing there. They had two people working behind the counter. One was making tortillas because we were told the were out of them. The other was filling an order and was in no hurry. He was watching the food and never looked up to help anyone. Like maybe take their order to speed things up. I started to look around and began to notice how filthy everything was. Obviously the pride of ownership has not been here for some time. We left and went next door to Cains and the place was clean and very busy. Get your shit together.
I’ve been a Cafe Rio customer for years and order from this location probably 3-4 times per month for our family. Today, I ordered my normal tostada salad and was eating it when I bit down on something hard. I spit it out and discovered it was a piece of pottery. This is so unacceptable. I can still feel where my tooth bit down on it and will probably need to go to the dentist. I’ve reached out to the company via their survey but I felt others should be aware of this issue as well. My hope is that the company would take care of this issue starting with giving me a full refund of my order.
Fresh healthy food that tastes great. This restaurant makes Taco Bell and Del Taco so jelly! Sign up for Rio's app and generate credits for their food in record time. They have daily specials from Mon - Fri.