This is my go to restaurant but yesterday I encountered a problem and I was not happy about the way they responded. I ordered 3 chicken bowls with white rice and veggies. When I got home I received 3 chicken bowls with only veggies. I called them and they offered to replace the bowls which is great except for the fact that I didn't have time to drive back to the restaurant. They offered to give me a 1 bowl next time I come in. I found that unreasonable as all 3 orders were not made correctly. I just won't be coming back to this location.
Cassy Estrada
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May 20, 2024
This store has the worst costumer service. My chicken was super dry and I asked for rice and only got veggies and dry chicken also didn’t close the lid properly and spilled all over my car.
I tried calling to explain to them they got my order wrong, never apologize and told me to call Monday to speak to the manager. I called Monday and it took me for ever to get a hold of them and when I finally did they hung up. I called again and left two messages and they never returned my call so I had my boyfriend call and they told them that they weren’t able to do anything about it. I will never come back to this location. Safe your money and choose another location because this place sucks.
Spencer Shelley
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May 20, 2024
Big shout out to Juana Vargas and the chef on Sunday afternoon. The food was made well and quickly, and Juana was very kind and helpful with taking my order and she maintained great customer service despite a particularly difficult customer in the middle of a rush.
Ciera Neilson
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August 13, 2018
Great food and quick service! The facilities themselves are a bit run down, but not too terribly. There's some outdoor seating as well. The bowls are filling and simple and the sauce here is delicious. A great place to grab a bite to eat.
Wouldn't recommend using their chopsticks though - they are the cheap wooden kind that splinter very easily. So I'd just play it safe and use a plastic fork, so as not to risk a splinter in your mouth!
Steve
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February 12, 2020
I like the idea of coming in and getting some hot good tasting fast food that you feel good about eating. This place is one of my favorite fast stops for lunch. The people who work here are always friendly and helpful. I have never had a bad experience at this restaurant. I come here on a regular basis and always enjoy the food. Highly recommend
Our Address
25276 Marguerite Pkwy #102, Mission Viejo, CA 92692, USA
This is my go to restaurant but yesterday I encountered a problem and I was not happy about the way they responded. I ordered 3 chicken bowls with white rice and veggies. When I got home I received 3 chicken bowls with only veggies. I called them and they offered to replace the bowls which is great except for the fact that I didn't have time to drive back to the restaurant. They offered to give me a 1 bowl next time I come in. I found that unreasonable as all 3 orders were not made correctly. I just won't be coming back to this location.
This store has the worst costumer service. My chicken was super dry and I asked for rice and only got veggies and dry chicken also didn’t close the lid properly and spilled all over my car. I tried calling to explain to them they got my order wrong, never apologize and told me to call Monday to speak to the manager. I called Monday and it took me for ever to get a hold of them and when I finally did they hung up. I called again and left two messages and they never returned my call so I had my boyfriend call and they told them that they weren’t able to do anything about it. I will never come back to this location. Safe your money and choose another location because this place sucks.
Big shout out to Juana Vargas and the chef on Sunday afternoon. The food was made well and quickly, and Juana was very kind and helpful with taking my order and she maintained great customer service despite a particularly difficult customer in the middle of a rush.
Great food and quick service! The facilities themselves are a bit run down, but not too terribly. There's some outdoor seating as well. The bowls are filling and simple and the sauce here is delicious. A great place to grab a bite to eat. Wouldn't recommend using their chopsticks though - they are the cheap wooden kind that splinter very easily. So I'd just play it safe and use a plastic fork, so as not to risk a splinter in your mouth!
I like the idea of coming in and getting some hot good tasting fast food that you feel good about eating. This place is one of my favorite fast stops for lunch. The people who work here are always friendly and helpful. I have never had a bad experience at this restaurant. I come here on a regular basis and always enjoy the food. Highly recommend