BAD CUSTOMER SERVICE: Went in to pick up an online order but left my phone in the car. A woman with long curly hair behind the counter told me I couldn't have the pizza till I showed the order on my phone. Got my phone, showed her the order and reached for the pizza. She pulled the pizza out of my hand and sternly insisted I click "confirm delivery" on the app before she would give it to me. When I reacted to her aggressiveness by saying "Wow," she proceeded to berate and yell at me as I exited the store. Is this how San Clemente Pizza Company wants to represent itself to its local customers?! I won't give my personal business to this restaurant again, and I'll inform all my friends and on social media of my experience here tonight. I recommend Sonny's Pizza instead...food is better and the staff is respectful and grateful to their customers.
Reply to store response:
I have also been a customer and lived in this town for many years. The fact that their response was again "aggressive" proves my point. Most companies would apologize for any misunderstandings. I did show my phone to confirm, and there is a clear difference between politely asking someone to do something and ordering them to do it without explanation.
James Thornburg
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July 03, 2024
Really good pizza. My wife said it was some of the best pizza she has had in a long time and I thought the same thing. We had a large combo pizza.
Shawntay Damper
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May 25, 2024
The pizza was fantastic and I got the garlic bread but they do need the light up on the garlic just a little bit other than that everything came out really good
Angela Edwards
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July 03, 2023
The Best Pizza in town!!! Crust is thick and chewy and cooked consistently. Wonderful sauce, not too sweet. Very high quality cheese and toppings. You don't feel sick and thirsty the next morning. This is really good pizza!!! Service and timing is great! I'm really very impressed. Definitely 5 stars all around!! P.s... avoid the nearest domino's. They are absolutely terrible!!!!
Maria Ball
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October 08, 2023
Very impressed with our first order from San Clemente Pizza! We built our own Hawaiian pizza and it was delicious. Someone else’s review put it perfectly - not too greasy and you don’t feel gross after eating it. We ordered through DoorDash and were impressed with how hot it was!
BAD CUSTOMER SERVICE: Went in to pick up an online order but left my phone in the car. A woman with long curly hair behind the counter told me I couldn't have the pizza till I showed the order on my phone. Got my phone, showed her the order and reached for the pizza. She pulled the pizza out of my hand and sternly insisted I click "confirm delivery" on the app before she would give it to me. When I reacted to her aggressiveness by saying "Wow," she proceeded to berate and yell at me as I exited the store. Is this how San Clemente Pizza Company wants to represent itself to its local customers?! I won't give my personal business to this restaurant again, and I'll inform all my friends and on social media of my experience here tonight. I recommend Sonny's Pizza instead...food is better and the staff is respectful and grateful to their customers. Reply to store response: I have also been a customer and lived in this town for many years. The fact that their response was again "aggressive" proves my point. Most companies would apologize for any misunderstandings. I did show my phone to confirm, and there is a clear difference between politely asking someone to do something and ordering them to do it without explanation.
Really good pizza. My wife said it was some of the best pizza she has had in a long time and I thought the same thing. We had a large combo pizza.
The pizza was fantastic and I got the garlic bread but they do need the light up on the garlic just a little bit other than that everything came out really good
The Best Pizza in town!!! Crust is thick and chewy and cooked consistently. Wonderful sauce, not too sweet. Very high quality cheese and toppings. You don't feel sick and thirsty the next morning. This is really good pizza!!! Service and timing is great! I'm really very impressed. Definitely 5 stars all around!! P.s... avoid the nearest domino's. They are absolutely terrible!!!!
Very impressed with our first order from San Clemente Pizza! We built our own Hawaiian pizza and it was delicious. Someone else’s review put it perfectly - not too greasy and you don’t feel gross after eating it. We ordered through DoorDash and were impressed with how hot it was!