I recently had the pleasure of dining at Sky Loft for brunch, and I must say, it was an exceptional experience from start to finish. The food was absolutely delicious, with every dish expertly prepared and bursting with flavor. The service was perfect; the staff were attentive, friendly, and ensured that all our needs were met promptly. The atmosphere was equally impressive, providing a relaxing and enjoyable setting to savor our meal. I highly recommend Sky Loft for anyone looking to enjoy a top-notch brunch experience. Will definitely be returning!
Keliana Mossman
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December 24, 2024
Such cute Christmas decorations right now!! I sat at the bar at 5pm on a Saturday and service was quick. Drake made a great dirty martini🍸
Shahram Mehraban
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August 12, 2024
We came here on a Sunday evening for family dinner. We were a party of 8 and wanted to sit on the rooftop. We had to wait a bit for the party who was sitting there to finally get up and then we could bring our grandma on their elevator. The elevator makes a funky ring noise. We were sat down and Robert C served us. He was great and very courteous. My wife wanted to taste a beer before ordering which he accommodated. I ordered the blue burger and it was delish. I upgraded to a side of sweet potato fries which was a good call. My son got their bbq combo with brisket and pulled pork and Mac and cheese and they devoured it. My other son ordered two half salads. A wedge and a bbq chicken salad. He liked them but was only weirded out that the wedge salad has green olives cucumbers and tomatoes on the side too. Over all you cannot beat the location and views of this rooftop. The menu is varied and has an option for anything that you want and the quality for the price was great. We will certainly be back again. Oh, and upon a yelp check in we got a coupon for a brownie but they don’t have it anymore so they brought us a sundae in a waffle cone.
Marco Lopez
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May 01, 2024
Definitely here for the view and access to the beach. Service was very good. Top deck was not packed with people but space is limited if you want that classic view of the sunset. The fish and chips were okay, the wedge salad definitely benefited by adding shrimp. The grilled octopus appetizer is exceptional. Over all good but not necessarily spectacular.
Susan Angel
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October 27, 2024
Subject: Unpleasant Experience with Hostess at Skyloft in Laguna Hills
Dear Skyloft Management Team,
I wanted to share feedback from a recent experience at your establishment in Laguna Hills. Our party of nine made a reservation for Saturday evening. We arrived approximately 15-30 minutes after our scheduled reservation time, which we realize was a bit late. However, as Skyloft accommodates walk-ins, we had hoped this slight delay wouldn’t impact our experience. Unfortunately, it became clear that our initial interaction with the hostess (whom I believe was named “Ella” or “Elie”) would set a less-than-welcoming tone for the evening.
Upon arrival, the hostess greeted us with what felt like an unwarranted attitude, making it seem as though we were inconveniencing her by requesting rooftop seating. Her dismissive tone implied that we were somehow asking for special treatment. When she instructed us to stand in a particular spot, it felt as though she simply wanted us out of her way, even though the location was inconvenient and in a walkway.
Thankfully, Shane, the bartender, noticed our predicament and kindly invited us to wait closer to the bar while enjoying a drink. Shane’s friendly and proactive approach stood in sharp contrast to our earlier interactions, and he truly exemplified excellent customer service.
However, as we waited, we overheard the hostess speaking with a supervisor named Yaris in a loud, sarcastic manner, commenting on our late arrival and our request for rooftop seating. Additionally, Yaris never once approached us or made eye contact while we waited at the bar, despite clearly being aware of the situation. This lack of acknowledgment, along with the dismissive remarks, felt unprofessional and disappointing in such a welcoming setting.
We were told we would be seated next, but during our wait, we observed multiple tables becoming available and being filled with other groups while we continued to wait.
We recognize that hospitality is a challenging field, and it’s not our intent to create conflict. We simply want to bring to your attention that the front-of-house team, particularly the hostess, can make a lasting impression on your patrons. Shane’s service was exceptional, and we appreciate his attention, but it was clear that the hostess’ attitude and lack of engagement from the supervisor affected the overall experience.
Thank you for taking the time to read this feedback. We hope it will be received constructively to enhance future interactions at Skyloft.
Warm regards,
Susan U. Angel
I recently had the pleasure of dining at Sky Loft for brunch, and I must say, it was an exceptional experience from start to finish. The food was absolutely delicious, with every dish expertly prepared and bursting with flavor. The service was perfect; the staff were attentive, friendly, and ensured that all our needs were met promptly. The atmosphere was equally impressive, providing a relaxing and enjoyable setting to savor our meal. I highly recommend Sky Loft for anyone looking to enjoy a top-notch brunch experience. Will definitely be returning!
Such cute Christmas decorations right now!! I sat at the bar at 5pm on a Saturday and service was quick. Drake made a great dirty martini🍸
We came here on a Sunday evening for family dinner. We were a party of 8 and wanted to sit on the rooftop. We had to wait a bit for the party who was sitting there to finally get up and then we could bring our grandma on their elevator. The elevator makes a funky ring noise. We were sat down and Robert C served us. He was great and very courteous. My wife wanted to taste a beer before ordering which he accommodated. I ordered the blue burger and it was delish. I upgraded to a side of sweet potato fries which was a good call. My son got their bbq combo with brisket and pulled pork and Mac and cheese and they devoured it. My other son ordered two half salads. A wedge and a bbq chicken salad. He liked them but was only weirded out that the wedge salad has green olives cucumbers and tomatoes on the side too. Over all you cannot beat the location and views of this rooftop. The menu is varied and has an option for anything that you want and the quality for the price was great. We will certainly be back again. Oh, and upon a yelp check in we got a coupon for a brownie but they don’t have it anymore so they brought us a sundae in a waffle cone.
Definitely here for the view and access to the beach. Service was very good. Top deck was not packed with people but space is limited if you want that classic view of the sunset. The fish and chips were okay, the wedge salad definitely benefited by adding shrimp. The grilled octopus appetizer is exceptional. Over all good but not necessarily spectacular.
Subject: Unpleasant Experience with Hostess at Skyloft in Laguna Hills Dear Skyloft Management Team, I wanted to share feedback from a recent experience at your establishment in Laguna Hills. Our party of nine made a reservation for Saturday evening. We arrived approximately 15-30 minutes after our scheduled reservation time, which we realize was a bit late. However, as Skyloft accommodates walk-ins, we had hoped this slight delay wouldn’t impact our experience. Unfortunately, it became clear that our initial interaction with the hostess (whom I believe was named “Ella” or “Elie”) would set a less-than-welcoming tone for the evening. Upon arrival, the hostess greeted us with what felt like an unwarranted attitude, making it seem as though we were inconveniencing her by requesting rooftop seating. Her dismissive tone implied that we were somehow asking for special treatment. When she instructed us to stand in a particular spot, it felt as though she simply wanted us out of her way, even though the location was inconvenient and in a walkway. Thankfully, Shane, the bartender, noticed our predicament and kindly invited us to wait closer to the bar while enjoying a drink. Shane’s friendly and proactive approach stood in sharp contrast to our earlier interactions, and he truly exemplified excellent customer service. However, as we waited, we overheard the hostess speaking with a supervisor named Yaris in a loud, sarcastic manner, commenting on our late arrival and our request for rooftop seating. Additionally, Yaris never once approached us or made eye contact while we waited at the bar, despite clearly being aware of the situation. This lack of acknowledgment, along with the dismissive remarks, felt unprofessional and disappointing in such a welcoming setting. We were told we would be seated next, but during our wait, we observed multiple tables becoming available and being filled with other groups while we continued to wait. We recognize that hospitality is a challenging field, and it’s not our intent to create conflict. We simply want to bring to your attention that the front-of-house team, particularly the hostess, can make a lasting impression on your patrons. Shane’s service was exceptional, and we appreciate his attention, but it was clear that the hostess’ attitude and lack of engagement from the supervisor affected the overall experience. Thank you for taking the time to read this feedback. We hope it will be received constructively to enhance future interactions at Skyloft. Warm regards, Susan U. Angel