Ordered takeout from Urbane Cafe on March 27, 2025 and was shocked to find a METAL SCREW in my girlfriend’s meal. Thankfully, she didn’t eat it, but this is completely unacceptable. The food is supposed to be safe, not a hardware store. We kept the screw and food as proof, photos attached. Called the restaurant, and was placed on hold for over 15 minutes and then hung up on. Lost all trust in this place. Avoid unless you want a side of metal with your meal.
Pete Puebla
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January 17, 2025
I have to put it out there first since this review may be bias but I did some work for the store and they were a client of mine.
That being said, Jessica the manager was very nice along with all the other staff.
The food is delicious and healthy. I highly recommend for good food and friendly service and atmosphere.
Howard Wu
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February 25, 2025
We’ve ordered catering from this place many times before and never had any problems. However, it seems like the person handling catering might have changed. Our order today (large and small Share the Love Packages) was missing all the drinks and about 60% of the chips. The restaurant didn’t make much effort to resolve the issue and told us we could come and pick up the missing items. Since we already paid for delivery, this response was frustrating...if we wanted to pick up the order ourselves, we wouldn’t have chosen delivery in the first place... If you're doing catering for your events, it might be better to look for a more responsible and responsive vendor.
Joanna Leadbetter
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March 15, 2025
I love the sandwiches here. Please please keep the really good fish sandwich as a permanent menu item. It is the best sandwich anywhere! My whole family loves coming here and the service is great.
3G Marketing and Media
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February 17, 2025
I just had the new fish sandwich! It was recommended to me by the manager, Jessica. She was super sweet and helpful. She has helped me before and always double checks my togo orders which seems like a small thing but goes a long way. Love this place!
Our Address
26921 Aliso Creek Rd suite 2c & 2d, Aliso Viejo, CA 92656, USA
Ordered takeout from Urbane Cafe on March 27, 2025 and was shocked to find a METAL SCREW in my girlfriend’s meal. Thankfully, she didn’t eat it, but this is completely unacceptable. The food is supposed to be safe, not a hardware store. We kept the screw and food as proof, photos attached. Called the restaurant, and was placed on hold for over 15 minutes and then hung up on. Lost all trust in this place. Avoid unless you want a side of metal with your meal.
I have to put it out there first since this review may be bias but I did some work for the store and they were a client of mine. That being said, Jessica the manager was very nice along with all the other staff. The food is delicious and healthy. I highly recommend for good food and friendly service and atmosphere.
We’ve ordered catering from this place many times before and never had any problems. However, it seems like the person handling catering might have changed. Our order today (large and small Share the Love Packages) was missing all the drinks and about 60% of the chips. The restaurant didn’t make much effort to resolve the issue and told us we could come and pick up the missing items. Since we already paid for delivery, this response was frustrating...if we wanted to pick up the order ourselves, we wouldn’t have chosen delivery in the first place... If you're doing catering for your events, it might be better to look for a more responsible and responsive vendor.
I love the sandwiches here. Please please keep the really good fish sandwich as a permanent menu item. It is the best sandwich anywhere! My whole family loves coming here and the service is great.
I just had the new fish sandwich! It was recommended to me by the manager, Jessica. She was super sweet and helpful. She has helped me before and always double checks my togo orders which seems like a small thing but goes a long way. Love this place!